Terms of Use

1. The Service

RunWay is an online business management system: an appointment calendar, client files, forms, reminders and messages, and a record of income and expenses. It is provided as a subscription, at a web address dedicated to the Customer.

The Service is intended for businesses and self-employed professionals to run their business, not for personal consumer use.

2. Accounts and users

• The Customer is responsible for the accuracy of the details it provides and for keeping them up to date.
• The Customer is responsible for every action taken in its account and in the user accounts it opens for its team, for keeping passwords confidential, and for enabling two-step verification where required.
• Tell us immediately if you suspect any unauthorised use of your account.

3. Payment and prices

• Subscription fees are paid in advance for the chosen billing period (monthly or yearly), plus any applicable VAT or sales tax.
• A setup fee, where one is agreed, is paid once and is not refundable once setup has begun.
• We may change our prices with 30 days’ notice. A change applies from the next billing period. A Customer who does not agree may cancel before the change takes effect.
• If a payment is not received on time, we will send a reminder. If it is not settled within 14 days of the reminder, we may suspend access to the Service until it is. Suspension does not release the Customer from paying for the period.

4. Cancellation and termination

The Customer may cancel its subscription at any time by notifying us. Cancellation takes effect at the end of the paid billing period, and the unused part of that period is not refunded.

We may end the Service to a Customer with 30 days’ notice, or immediately if the Customer materially breaches these terms, including non-payment, prohibited use or a risk to the security of the Service.

After the Service ends, the Customer can download its data for 30 days. After that, the data is deleted, except for anything we are required by law to keep. Copies in backups are deleted in the normal backup cycle.

5. The Customer's data

The data the Customer enters into the Service, including details of its own clients, belongs to the Customer. For the purposes of data protection law, the Customer is the controller of that data, and we act as a processor that handles it on the Customer’s behalf and instructions, solely to provide the Service.

The Customer is responsible for:

• having a lawful basis to collect and keep information about its clients;
• obtaining the consents its clients must give, including to receive WhatsApp messages and for health declarations;
• registering its database or appointing a data protection officer, where the law requires it;
• handling its clients’ requests to access, correct or delete their information.

We may use aggregated, anonymous statistics about how the Service is used, which do not identify the Customer or its clients, to improve the Service.

6. Acceptable use

You may not use the Service:

• to send advertising in breach of anti-spam laws, or messages people did not ask to receive;
• to store or distribute unlawful, abusive or infringing content;
• to try to bypass its security, access another customer’s data, or run penetration tests without our written permission;
• to copy, reverse-engineer or resell the Service.

7. WhatsApp and third-party services

WhatsApp messages are sent through Meta’s WhatsApp Business Platform and are also subject to Meta’s policies. We are not responsible for outages, delays, blocking or changes in third-party services, including Meta and our hosting providers, or for any fees they charge. When the Customer uses the platform’s shared number, we may limit the monthly volume of messages and stop sending that harms the number’s quality.

8. Availability and warranty

The Service is provided “as is”. We make reasonable efforts to keep it available, secure and backed up, but we do not promise that it will run without interruption or error, or that it will suit every need.

There may be interruptions for maintenance and updates. We try to schedule planned maintenance in advance and at quiet hours.

The Service is not a source of medical, legal or accounting advice. Income reports are summaries; they are not tax invoices or receipts.

9. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, consequential or special damages, including loss of profits, revenue, clients, goodwill or data, arising in connection with the Service.

Our total liability to the Customer, on any ground, is limited to the amount the Customer paid us for the Service in the three months before the event giving rise to the claim.

These limits do not apply to damage caused wilfully or by gross negligence.

10. Indemnity

The Customer will indemnify us against any claim, damage or reasonable expense (including legal fees) resulting from a breach of these terms by the Customer or its users, or from the information it entered into the Service, including claims by its own clients, provided that we notify the Customer of the claim and allow it to defend itself.

11. Intellectual property

All rights in the Service, its code, design, marks and documentation belong to RunWayTech. The Customer receives a personal, non-exclusive, non-transferable licence to use the Service for the duration of its subscription. We may freely use any suggestions for improvement the Customer sends us.

12. Changes to these terms

We may update these terms. We will give notice of any material change at least 30 days before it takes effect, by email or by a notice in the system. Continuing to use the Service after that means you accept the updated terms.

13. Governing law and jurisdiction

These terms are governed solely by the laws of the State of Israel. The competent courts in Tel Aviv-Yafo have exclusive jurisdiction over any matter relating to the Service.

14. General

• If any provision is found invalid, the remaining provisions stay in force, and that provision will be interpreted as closely as possible to its intent.
• A waiver or delay on our part in enforcing a right is not a waiver of that right.
• We may assign this agreement as part of a sale or merger of the business, with notice to the Customer. The Customer may not assign it without our written consent.
• Notices are sent to the email address the Customer provided and are deemed received on the next business day.
• These terms are published in Hebrew, English and French. If the versions differ, the Hebrew version prevails.

15. Contact

RunWayTech. Email: support@run-way.online, phone: +972-58-621-2001.